Last Updated: September 24, 2026
At badkamerrenovatieleeuwarden, we aim to make the payment process simple, secure, and transparent. This Payment Policy explains the payment method available on our website, how payments are processed, and what happens if a payment or transaction requires further attention.
1. Accepted Payment Method
We currently accept Stripe as the payment method for purchases made through our website.
When placing an order, customers will be directed through the available Stripe payment process to complete their transaction securely.
2. Secure Payment Processing
Payments are processed securely through Stripe.
Payment information may be transmitted directly to Stripe for authorization and processing. We do not intentionally store complete payment card details on our own website servers.
Stripe may apply its own terms, conditions, security measures, and privacy practices to payment transactions.
3. Order Payment
Payment must be successfully completed before an order can be processed and shipped.
Once payment has been successfully authorized and the order has been accepted, we will begin processing the order according to our standard handling time.
Our standard handling time is:
1–2 business days
After handling, orders generally require:
3–4 business days for transit
The estimated total shipping time is:
4–6 business days
We offer free shipping throughout the Netherlands.
4. Payment Authorization and Failed Payments
If a payment is declined, rejected, cancelled, or otherwise unsuccessful, the order may not be processed until successful payment has been received.
Payment failures can occur for various reasons, including incorrect payment information, insufficient funds, security checks, bank restrictions, or issues with the payment provider.
If your payment does not go through, please verify your payment details and try again. If the issue continues, you may contact our customer support team.
5. Payment Verification
For security and fraud-prevention purposes, a payment may be subject to additional verification.
In certain circumstances, we may need to verify information related to an order before processing it. If an order cannot be verified or appears to involve unauthorized activity, we may delay, cancel, or decline the transaction where appropriate.
6. Order Confirmation
After a successful payment and order submission, you may receive an order confirmation containing relevant order information.
Please review your order confirmation carefully and contact us as soon as possible if you notice an incorrect delivery address, product, quantity, or other order information.
7. Refunds
Eligible refunds are processed in accordance with our applicable return and refund terms.
We offer free returns with a 30-day return window, subject to the applicable return conditions.
Once a refund has been approved and initiated, the standard refund processing time is:
4–6 business days
The time it takes for the refunded amount to become available in your account may also depend on the payment provider or financial institution.
8. Currency and Additional Charges
Any applicable product prices, shipping charges, taxes, or other charges will be presented during the checkout process where applicable.
Customers should review the final order total before completing payment.
Any fees imposed by a customer's bank, card issuer, or financial institution are outside our control.
9. Unauthorized Transactions
If you believe that an unauthorized payment has been made using your payment information, please contact your bank or payment provider immediately.
You should also contact us as soon as possible with the relevant order information so that we can investigate the matter.
10. Payment Disputes
If you have a question or concern regarding a payment, we encourage you to contact our support team first so that we can review the transaction and assist you.
Please provide relevant information such as your order number, transaction details, and the email address used for the order when contacting us.
11. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes to our payment process, payment provider, business operations, or applicable requirements.
Any updates will be posted on this page, and the Last Updated date will be revised accordingly.
12. Contact Us
For payment-related questions, transaction issues, or assistance with an order, please contact us using the information below.
Business Information
Business Name: badkamerrenovatieleeuwarden
Legal Business Name: Badkamer Renovatie Leeuwarden
VAT Number: NL001460333B58
Business Address: Snekertrekweg 37, 8912 AA Leeuwarden, Netherlands
Contact Number: +31 58 369 0200
Support Email: Info@badkamerrenovatieleeuwarden.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)