Last Updated: September 24, 2026
At badkamerrenovatieleeuwarden, we aim to make the refund process clear and straightforward. This Refund Policy explains when refunds may be issued, how refunds are processed, and the expected timeframe for receiving your refund.
1. Refund Eligibility
Refunds may be available for eligible returned products in accordance with our Return Policy.
Our standard return window is:
30 days from the date you receive your order
To qualify for a refund, the returned product should generally:
- Be returned within the 30-day return window
- Be in its original condition
- Be unused or not unnecessarily used
- Include original packaging where reasonably possible
- Include all accessories, parts, and items supplied with the product
- Not have been damaged through misuse, improper installation, or improper handling
Returns that do not meet the applicable conditions may be reviewed before a refund is approved.
2. Free Returns
We offer free returns for eligible products.
If you wish to return an item, please contact our support team before sending it back. We will provide the appropriate return instructions.
3. Refund Process
Once we receive an eligible returned product, it may be inspected to confirm that it meets the applicable return conditions.
After the return has been reviewed and approved, we will initiate the refund.
4. Refund Processing Time
Our standard refund processing time is:
4–6 business days
This timeframe applies after the return has been received and the refund has been approved.
The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.
5. Original Payment Method
Refunds will generally be issued through the original payment method used for the order.
Our accepted payment method is:
Stripe
Where applicable, the refund will be processed through Stripe in connection with the original transaction.
6. Damaged or Defective Products
If you receive a product that is damaged, defective, or materially incorrect, please contact us as soon as possible.
We may request photographs, order information, or other details to assess the issue.
Depending on the circumstances, an eligible customer may receive a refund, replacement, or another appropriate resolution.
7. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us promptly.
Please provide your order number and, where appropriate, photographs of the product received so that we can investigate the issue and determine the appropriate resolution.
8. Refunds for Cancelled Orders
If an order is successfully cancelled before it is processed or dispatched, an eligible refund may be issued.
However, because orders may enter processing shortly after payment confirmation, cancellation cannot always be guaranteed.
If an order has already been dispatched, the standard return process may apply.
9. Non-Eligible Returns
A refund may not be approved if the returned product:
- Is returned outside the 30-day return window
- Has been damaged through misuse or improper handling
- Has been modified or altered
- Is missing essential components or accessories
- Shows damage beyond reasonable handling or inspection
- Does not correspond to the original order
Each return may be reviewed based on its individual circumstances and applicable requirements.
10. Refund Not Received
If your refund has been approved and you have not received it after the expected processing period, please first check your payment account and transaction history.
If the refund still does not appear, contact our support team with your order number and relevant transaction information so that we can assist you.
11. Return Shipping Costs
Eligible returns are free.
Customers should contact our support team before sending a return to receive the appropriate return instructions.
12. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our return and refund procedures, payment processing, business operations, or applicable requirements.
Any updates will be posted on this page, and the Last Updated date will be revised accordingly.
13. Contact Us
If you have questions about refunds, returned products, or the status of a refund, please contact our support team using the information below.
Business Information
Business Name: badkamerrenovatieleeuwarden
Legal Business Name: Badkamer Renovatie Leeuwarden
VAT Number: NL001460333B58
Business Address: Snekertrekweg 37, 8912 AA Leeuwarden, Netherlands
Contact Number: +31 58 369 0200
Support Email: Info@badkamerrenovatieleeuwarden.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)