Contact information
Contact us
We’re Here to Help
Have a question about a product, order, delivery, return, or refund?
The badkamerrenovatieleeuwarden support team is here to help. Contact us using the details below and we’ll be happy to assist you.
Customer Support
Email Support
For questions about products, orders, shipping, returns, refunds, or general enquiries, email us at:
Info@badkamerrenovatieleeuwarden.store
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Live Chat Support
Our live chat support is available 24/7.
You can use live chat for general questions, product enquiries, order assistance, and other customer support needs.
Business Hours
Our regular business hours are:
Monday – Friday
9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Messages received outside regular business hours can still be submitted through email or live chat.
What Can We Help With?
Our support team can assist with:
- Product questions
- Product availability
- Order enquiries
- Order changes
- Order cancellation requests
- Shipping and delivery questions
- Tracking enquiries
- Return requests
- Refund enquiries
- Damaged or incorrect products
- General website questions
Order Support
If your enquiry concerns an existing order, please provide:
- Order number
- Name used for the order
- Email address used at checkout
- Product name
- Description of your question or issue
For damaged or incorrect products, photographs may also be requested to help us investigate the issue.
Shipping Information
We offer free shipping throughout the Netherlands.
Our standard estimated delivery timeframe is:
4–6 business days
This includes:
- Handling: 1–2 business days
- Transit: 3–4 business days
Our daily order cut-off time is:
2:00 PM CEST
Orders placed after the cut-off time generally begin processing on the next business day.
Returns & Refunds
We offer free returns for eligible products.
Our return window is:
30 days from the date you receive your order
After an eligible return has been received and approved, our standard refund processing time is:
4–6 business days
If you need to start a return or ask about a refund, please contact our support team before sending an item back.
Payment Support
We currently accept:
Stripe
If you experience an issue completing payment, please contact us with details of the problem and, where available, your order information.
Business Information
Business Name: badkamerrenovatieleeuwarden
Legal Business Name: Badkamer Renovatie Leeuwarden
VAT Number: NL001460333B58
Business Address: Snekertrekweg 37, 8912 AA Leeuwarden, Netherlands
Contact Number: +31 58 369 0200
Support Email: Info@badkamerrenovatieleeuwarden.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)