Last Updated: September 24, 2026
At badkamerrenovatieleeuwarden, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within our 30-day return window, subject to the conditions below.
1. Return Window
You may request a return within:
30 days of receiving your order
Return requests submitted after the 30-day return window may not be accepted.
We recommend contacting us as soon as possible if you decide that you would like to return an item.
2. Free Returns
We offer free returns for eligible orders.
Before sending an item back, please contact our customer support team to receive the appropriate return instructions.
Do not send products to an address that has not been provided or confirmed by our support team.
3. Return Eligibility
To be eligible for a return, the product should generally:
- Be returned within the 30-day return window
- Be in its original condition
- Be unused or not unnecessarily used
- Include its original packaging where reasonably possible
- Include all accessories, parts, and items supplied with the product
- Not have been damaged through misuse, improper installation, or improper handling
Products that are returned incomplete, damaged, or significantly altered may be subject to review before a refund is issued.
4. Items That May Not Qualify for Return
A return may not be accepted where the product:
- Has been damaged due to misuse or improper handling
- Has been modified or altered
- Is missing essential components or accessories
- Shows damage beyond reasonable inspection or handling
- Is returned outside the applicable return period
If you are unsure whether your product qualifies for a return, please contact our support team before sending it back.
5. How to Request a Return
To request a return, contact us using the support details provided at the end of this policy.
Please include:
- Your order number
- Your name
- The email address used for the order
- The product you wish to return
- The reason for the return
- Photographs or other information where necessary, particularly if the product is damaged or defective
Our support team will review your request and provide the next steps.
6. Return Instructions
Once your return request has been approved, we will provide the applicable return instructions.
Please follow the instructions provided by our support team carefully to avoid unnecessary delays.
7. Damaged or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us assess the issue.
Depending on the circumstances, we may provide an appropriate resolution, which may include a replacement, refund, or another available remedy.
8. Return Inspection
Returned products may be inspected after they are received.
The inspection may include checking:
- Product condition
- Packaging
- Accessories and components
- Signs of use or damage
- Whether the returned item corresponds to the original order
A refund will be processed after the return has been reviewed and approved.
9. Refunds
Once an eligible return has been received and approved, we will initiate the applicable refund.
Our standard refund processing time is:
4–6 business days
The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.
Refunds are processed through the original payment method where applicable.
10. Payment Method
Our accepted payment method is:
Stripe
Refunds relating to orders paid through Stripe will be processed through the applicable payment process associated with the original transaction.
11. Return Shipping Costs
Eligible returns are free.
If you believe your order qualifies for a return, please contact us before arranging or sending a return so that we can provide the correct instructions.
12. Exchanges
If you would like a different product, size, variation, or replacement, please contact our support team.
Depending on product availability and the circumstances of the request, we may provide a replacement or another appropriate solution.
13. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Because orders may enter processing shortly after payment confirmation, we cannot guarantee that every cancellation request can be completed before dispatch.
If an order has already been dispatched, the standard return process may apply.
14. Contact Us
For return requests, damaged products, incorrect orders, or questions about this Return Policy, please contact our support team.
Business Information
Business Name: badkamerrenovatieleeuwarden
Legal Business Name: Badkamer Renovatie Leeuwarden
VAT Number: NL001460333B58
Business Address: Snekertrekweg 37, 8912 AA Leeuwarden, Netherlands
Contact Number: +31 58 369 0200
Support Email: Info@badkamerrenovatieleeuwarden.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)