Refund policy

Return Policy

Last Updated: September 24, 2026

At badkamerrenovatieleeuwarden, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within our 30-day return window, subject to the conditions below.

1. Return Window

You may request a return within:

30 days of receiving your order

Return requests submitted after the 30-day return window may not be accepted.

We recommend contacting us as soon as possible if you decide that you would like to return an item.

2. Free Returns

We offer free returns for eligible orders.

Before sending an item back, please contact our customer support team to receive the appropriate return instructions.

Do not send products to an address that has not been provided or confirmed by our support team.

3. Return Eligibility

To be eligible for a return, the product should generally:

Be returned within the 30-day return window
Be in its original condition
Be unused or not unnecessarily used
Include its original packaging where reasonably possible
Include all accessories, parts, and items supplied with the product
Not have been damaged through misuse, improper installation, or improper handling

Products that are returned incomplete, damaged, or significantly altered may be subject to review before a refund is issued.

4. Items That May Not Qualify for Return

A return may not be accepted where the product:

Has been damaged due to misuse or improper handling
Has been modified or altered
Is missing essential components or accessories
Shows damage beyond reasonable inspection or handling
Is returned outside the applicable return period

If you are unsure whether your product qualifies for a return, please contact our support team before sending it back.

5. How to Request a Return

To request a return, contact us using the support details provided at the end of this policy.

Please include:

Your order number
Your name
The email address used for the order
The product you wish to return
The reason for the return
Photographs or other information where necessary, particularly if the product is damaged or defective

Our support team will review your request and provide the next steps.

6. Return Instructions

Once your return request has been approved, we will provide the applicable return instructions.

Please follow the instructions provided by our support team carefully to avoid unnecessary delays.

7. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue.

Depending on the circumstances, we may provide an appropriate resolution, which may include a replacement, refund, or another available remedy.

8. Return Inspection

Returned products may be inspected after they are received.

The inspection may include checking:

Product condition
Packaging
Accessories and components
Signs of use or damage
Whether the returned item corresponds to the original order

A refund will be processed after the return has been reviewed and approved.

9. Refunds

Once an eligible return has been received and approved, we will initiate the applicable refund.

Our standard refund processing time is:

4–6 business days

The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.

Refunds are processed through the original payment method where applicable.

10. Payment Method

Our accepted payment method is:

Stripe

Refunds relating to orders paid through Stripe will be processed through the applicable payment process associated with the original transaction.

11. Return Shipping Costs

Eligible returns are free.

If you believe your order qualifies for a return, please contact us before arranging or sending a return so that we can provide the correct instructions.

12. Exchanges

If you would like a different product, size, variation, or replacement, please contact our support team.

Depending on product availability and the circumstances of the request, we may provide a replacement or another appropriate solution.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Because orders may enter processing shortly after payment confirmation, we cannot guarantee that every cancellation request can be completed before dispatch.

If an order has already been dispatched, the standard return process may apply.

14. Contact Us

For return requests, damaged products, incorrect orders, or questions about this Return Policy, please contact our support team.

Business Information

Business Name: badkamerrenovatieleeuwarden
Legal Business Name: Badkamer Renovatie Leeuwarden
VAT Number: NL001460333B58
Business Address: Snekertrekweg 37, 8912 AA Leeuwarden, Netherlands
Contact Number: +31 58 369 0200
Support Email: Info@badkamerrenovatieleeuwarden.store
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)

Refund Policy

Last Updated: September 24, 2026

At badkamerrenovatieleeuwarden, we aim to make the refund process clear and straightforward. This Refund Policy explains when refunds may be issued, how refunds are processed, and the expected timeframe for receiving your refund.

1. Refund Eligibility

Refunds may be available for eligible returned products in accordance with our Return Policy.

Our standard return window is:

30 days from the date you receive your order

To qualify for a refund, the returned product should generally:

Be returned within the 30-day return window
Be in its original condition
Be unused or not unnecessarily used
Include original packaging where reasonably possible
Include all accessories, parts, and items supplied with the product
Not have been damaged through misuse, improper installation, or improper handling

Returns that do not meet the applicable conditions may be reviewed before a refund is approved.

2. Free Returns

We offer free returns for eligible products.

If you wish to return an item, please contact our support team before sending it back. We will provide the appropriate return instructions.

3. Refund Process

Once we receive an eligible returned product, it may be inspected to confirm that it meets the applicable return conditions.

After the return has been reviewed and approved, we will initiate the refund.

4. Refund Processing Time

Our standard refund processing time is:

4–6 business days

This timeframe applies after the return has been received and the refund has been approved.

The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.

5. Original Payment Method

Refunds will generally be issued through the original payment method used for the order.

Our accepted payment method is:

Stripe

Where applicable, the refund will be processed through Stripe in connection with the original transaction.

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or materially incorrect, please contact us as soon as possible.

We may request photographs, order information, or other details to assess the issue.

Depending on the circumstances, an eligible customer may receive a refund, replacement, or another appropriate resolution.

7. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us promptly.

Please provide your order number and, where appropriate, photographs of the product received so that we can investigate the issue and determine the appropriate resolution.

8. Refunds for Cancelled Orders

If an order is successfully cancelled before it is processed or dispatched, an eligible refund may be issued.

However, because orders may enter processing shortly after payment confirmation, cancellation cannot always be guaranteed.

If an order has already been dispatched, the standard return process may apply.

9. Non-Eligible Returns

A refund may not be approved if the returned product:

Is returned outside the 30-day return window
Has been damaged through misuse or improper handling
Has been modified or altered
Is missing essential components or accessories
Shows damage beyond reasonable handling or inspection
Does not correspond to the original order

Each return may be reviewed based on its individual circumstances and applicable requirements.

10. Refund Not Received

If your refund has been approved and you have not received it after the expected processing period, please first check your payment account and transaction history.

If the refund still does not appear, contact our support team with your order number and relevant transaction information so that we can assist you.

11. Return Shipping Costs

Eligible returns are free.

Customers should contact our support team before sending a return to receive the appropriate return instructions.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our return and refund procedures, payment processing, business operations, or applicable requirements.

Any updates will be posted on this page, and the Last Updated date will be revised accordingly.